Investors who are unhappy with the services being offered by their property's managers should take their business elsewhere, but many do not, research has shown.
A study conducted by CoreData suggests that investors tend not to exercise their right to terminate an unsatisfactory relationship with a property manager, but to stick it out, API Magazine reports.
The report found that investors who had a negative experience with their property manager had a much higher tolerance of poor service than those who had a good experience.
It suggests that people who provide inadequate service remain in business because their poor service is tolerated.
Investors can improve the overall quality of service that the broader market receives by leaving those who are inadequate, it concludes.
RE/MAX International chairman and co-founder Dave Liniger recently told API Magazine that interest in Australian property from American investors will increase following Oprah Winfrey's impending visit to the country.
Posted by Ravin Chatlani
